Booking Policy
Please find our booking policy terms and conditions below. Before booking a class with us, it’s important to have read these terms and conditions. By purchasing a workshop, you agree to these terms and conditions.
1. Acceptance of terms and conditions
1.1 These terms and conditions apply to all bookings for public workshops, private workshops, one to one sessions, and pottery hire bookings. By purchasing a workshop through our website, you agree to these terms and conditions.
2. Cancellation/Amendment Policy
T=2.1 A workshop booking is non-refundable. If you find yourself unable to attend for any reason at all (including illness, injury, travel, or something comes up that is outside of your control) please reach out with at least 48 hours notice to swap onto a future workshop, where we have availability.
2.2 For cancellations notified 48 hours in advance of your workshop, we are more than happy to move your booking to a future date of your choosing where we have availability.
2.3 Wherever possible we will endevour to make space available for you on a future class however we cannot guarantee availability on any future class due to our small and intimate class sizes, nor will we be held responsible for a lack of availability to swap.
3. Payment
3.1 Payment through our website is made via our secure check out pages using secure payment service provider Stripe Payments Europe, Ltd. The Stripe Payments Europe, Ltd is PCI compliant. PCI-DSS (Payment Card Industry Data Security Standard) requirements help ensure the secure handling of credit card information by our store and its service providers.
While we know lives are busy and complicated, and sometimes things beyond your control happen, we gently remind you that, as a small studio, workshop bookings are non-refundable. Much care goes into both planning and preparing for your your class, as well as creating small and intimate classe spaces that offer you as much 1:1 attention as possible.
Last minute cancellations or requests to swap sessions very much affect us.
As much as we would love to, we unfortunately cannot offer exceptions to our booking policy and are so grateful for your understanding and your not pressuring us to do so.
Gift Voucher Policy
Please find our gift voucher policy terms and conditions below. Before purchasing a gift voucher with us, it’s important to have read these terms and conditions. By purchasing a gift voucher, you agree to these terms and conditions.
1. Acceptance of terms and conditions
1.1 These terms and conditions apply to all gift voucher purchases through our website and in person. By purchasing a workshop through our website, you agree to these terms and conditions.
2. Gift Voucher Policy
2.1 Our gift vouchers are the opportunity to share the gift of a session in the studio – learning to work with clay - with someone you love.
2.2 All gift vouchers are non-refundable without exception and are valid for six months from the date of purchase. After six months from the date of purchase, your gift voucher will automatically expire and we are unable to reinstate it.
2.3 It is the responsibility of the recipient to ensure they redeem their gift voucher before the balance expires. We are regrettably unable to reinstate the gift voucher after it expires.
2.4 Please note, our booking policy applies to all workshops paid for via gift vouchers in part or in full.